PRETTY FACE POLICY

Thank You for shopping with Pretty Face Bundles. Please review our policies carefully before making your purchase.

Pre-Orders & Custom Items

  • Preordered items are custom-made and cannot be returned or exchanged under any circumstances.
  • No refunds, exchanges, or accommodations will be offered for any items.

Processing, Shipping, and Handling

  • Processing Time: Orders are processed within 2-3 business days, Monday through Friday.
  • Orders placed on Friday will begin processing on the next business day (Monday).
  • Shipping Time: Shipping typically takes 2-3 business days, depending on your location.
  • Carrier: All packages are shipped via USPS. Once items are shipped, Pretty Face Bundles is no longer liable for the package.
  • Delays: We are not responsible for delayed shipments due to inclement weather, holidays, carrier delays, or other unforeseen circumstances. Please account for holidays when calculating delivery times.
  • Sales Periods: Sales and high-demand periods may result in longer processing and shipping times.
  • Lost or Missing Packages: We are not responsible for lost or missing packages after they have been shipped.

Tracking Your Order

  • After receiving your tracking email, shipping activity will update within 24 hours.
  • You can track your package at www.USPS.com.
  • Your tracking number will be sent via email through PayPal. Be sure to check your spam or junk folder if you do not see it in your inbox.

Pickup Orders

  • Orders for pickup require 1-2 business days to process before being available.
  • Please contact us in advance to confirm if your items qualify for pickup service.
  • Bring your order confirmation and a valid ID when picking up your order.

Refund Policy

We are committed to providing high-quality hair extensions, and while returns are rare, we understand some situations may require them.

• Inspection Upon Receipt: Inspect your hair extensions thoroughly before opening or using them. Ensure you received the correct length and texture.

• Unopened Returns: Refunds are available for unopened hair extensions within 5 days of receiving your order.

• The Pretty Face seal or rubber bands must remain intact.

• Washed or altered textured hair may differ slightly from stock photos.

• Return Requirements:

• Contact us first before initiating a return.

• Hair extensions must be shipped back in their original packaging, with no defects.

• Opened, tampered, or worn hair extensions are not eligible for returns.

• Refund Processing: Refunds (excluding shipping costs) will be issued to your original payment method within 48-72 hours after the returned item has been inspected and approved.

Exchange Policy

Exchanges are available within 7 days of receiving your order under the following conditions:

• The Pretty Face seal must remain intact.

•Hair extensions must be:

• Unwrapped, uncombed, and unbrushed.

• Free of tampering, wearing, or alterations (e.g., no fingers run through the hair).

• Altered or tampered items will be returned to the customer without exchange.

Important Notes

If your package is delayed or lost, we are unable to reimburse shipping charges.

• During high-demand periods, processing and shipping times may be extended.


Thank you for trusting Pretty Face Bundles for your hair needs. Please contact us if you have further questions or concerns!